WORST CUSTOMER SERVICE

Item: Webafrica
Rating: 1
Author: neville B

Pathetic service, to say the least. We have been without an internet connection since yesterday, 4 March 2026, from approximately 13:00. We have tried multiple ways to contact support. When calling the contact centre on the 021 number, we are told that no agents are available and that we should contact support via WhatsApp. When we send messages on WhatsApp to the same number, we wait for nearly an hour only to be told that it is taking too long to connect to an agent. We have also tried the app, but experience the same issue. How are customers supposed to report faults or get assistance if none of the support channels are accessible? We are paying R1,500 per month for a service that we have now been without for almost 24 hours. This is completely unacceptable!!!! Please urgently advise what the issue is and when the internet connection will be restored.

Helpful (0)

Replies (1)

Webafrica's replyOfficial

05 Mar 2026, 11:43

Morning Neville. We completely understand how frustrating it must be to be without internet, especially when multiple attempts to reach support have been unsuccessful. We sincerely acknowledge the impact this has had on your day.

We’ve reached out to our teams to confirm the status of your connection. If the outage is confirmed closed on the network side, the tech team will contact you directly to troubleshoot and restore your connection as quickly as possible.

Thank you for your patience while we work to resolve this, and please be assured we’re doing everything we can to get you back online without further delay. R^

Webafrica's reply05 Mar 2026, 11:43

Official

Thank you for your patience while we work to resolve this, and please be assured we’re doing everything we can to get you back online without further delay. R^