Worst customer service

I've signed up with vuma on the 25th July payment was taken in a flash all to figure out 3 days later they have taken my payment and placed it on the tenants vuma account, I've been given the run around from pillar to post I've not only spoken to ver 13 ppl via this hopeless whatsapp chat but I've been made to repeat the story over and over to each one of them today is the 05 October I've been told it would take 5-10working days for my refund it's going in for the 4th month now nothing I've been promised call backs from managers not one did they have the decency to call or even send a email with any updates nothing I'm always doing the work so I have been charged the full R399 plus a pro rata amount of R180 for services I never received I've been told so many stories I can't keep up anymore in completely disappointed and angry at the customer service from most of the departments at web africa for the service I've been getting and upto this minute still is.

I would like someone to take ownership and contact me for the least.

Tfc out the door!!!!