MJ
Marnus J
1 reviews | Active since Jan 2011
27 Mar 2026, 07:58
Worst Customer Service
If you are thinking of using WebAfrica for your Fibre internet, think again, if you need any change on your contract it is a major issue as there is no call centre you can call, they only use web or chat and that is useless. You wait several minutes for a reply and are transferred from pillar to post and then nothing is resolved. I have an issue on my account, they captured my Installation address incorrectly, now changes on the website cannot be done.
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
27 Mar 2026, 08:13Hi Marnus, we can completely understand how frustrating this has been, especially when something as important as your installation address was captured incorrectly and you’ve had to go back and forth without getting it resolved. Being passed around and left without a clear outcome isn’t the experience we want for you.
You’re absolutely right that address changes like this can’t always be done from your side on the portal. This needs to be corrected directly on our system to ensure everything on your account reflects correctly and doesn’t impact your service.
Let’s get this properly sorted. Please send us your account details along with the correct installation address via DM, and we’ll have this escalated to the relevant team to update for you. Once we have your details, we’ll make sure the change is actioned and confirmed back to you. We’ll also keep a close eye on it from our side to ensure it’s seen through to completion, you won’t need to keep following up. We’ll get this fixed for you.
Warm regards
The Webafrica Crew
You’re absolutely right that address changes like this can’t always be done from your side on the portal. This needs to be corrected directly on our system to ensure everything on your account reflects correctly and doesn’t impact your service.
Let’s get this properly sorted. Please send us your account details along with the correct installation address via DM, and we’ll have this escalated to the relevant team to update for you. Once we have your details, we’ll make sure the change is actioned and confirmed back to you. We’ll also keep a close eye on it from our side to ensure it’s seen through to completion, you won’t need to keep following up. We’ll get this fixed for you.
Warm regards
The Webafrica Crew
Webafrica's reply27 Mar 2026, 08:13
Official
Hi Marnus, we can completely understand how frustrating this has been, especially when something as important as your installation address was captured incorrectly and you’ve had to go back and forth without getting it resolved. Being passed around and left without a clear outcome isn’t the experience we want for you.
You’re absolutely right that address changes like this can’t always be done from your side on the portal. This needs to be corrected directly on our system to ensure everything on your account reflects correctly and doesn’t impact your service.
Let’s get this properly sorted. Please send us your account details along with the correct installation address via DM, and we’ll have this escalated to the relevant team to update for you. Once we have your details, we’ll make sure the change is actioned and confirmed back to you. We’ll also keep a close eye on it from our side to ensure it’s seen through to completion, you won’t need to keep following up. We’ll get this fixed for you.
Warm regards
The Webafrica Crew
You’re absolutely right that address changes like this can’t always be done from your side on the portal. This needs to be corrected directly on our system to ensure everything on your account reflects correctly and doesn’t impact your service.
Let’s get this properly sorted. Please send us your account details along with the correct installation address via DM, and we’ll have this escalated to the relevant team to update for you. Once we have your details, we’ll make sure the change is actioned and confirmed back to you. We’ll also keep a close eye on it from our side to ensure it’s seen through to completion, you won’t need to keep following up. We’ll get this fixed for you.
Warm regards
The Webafrica Crew
MJ
Marnus J's updateReviewer Update
27 Mar 2026, 09:05Send me an email on *** and I'll send you a screenshot from your website.
Will comment publicly now how bad the service is.
Will comment publicly now how bad the service is.
MJ
Marnus J's update27 Mar 2026, 09:05
Reviewer Update
Send me an email on *** and I'll send you a screenshot from your website.
Will comment publicly now how bad the service is.
Will comment publicly now how bad the service is.
MJ
Marnus J's updateReviewer Update
27 Mar 2026, 09:06Seems even their Hello Peter team does not know how their systems work or how to fix problems.
MJ
Marnus J's update27 Mar 2026, 09:06
Reviewer Update
Seems even their Hello Peter team does not know how their systems work or how to fix problems.
Webafrica's replyOfficial
27 Mar 2026, 09:32Hi Marnus,
We’d like to assist you in resolving this issue as quickly as possible. Kindly email *** with the following details:
A screenshot of the review
Any relevant links or images
Your registered Webafrica email address
Once we receive the information, we’ll verify your details and provide further assistance. Our team typically responds within 24 hours.
Kind regards,
Webafrica Team
We’d like to assist you in resolving this issue as quickly as possible. Kindly email *** with the following details:
A screenshot of the review
Any relevant links or images
Your registered Webafrica email address
Once we receive the information, we’ll verify your details and provide further assistance. Our team typically responds within 24 hours.
Kind regards,
Webafrica Team
Webafrica's reply27 Mar 2026, 09:32
Official
Hi Marnus,
We’d like to assist you in resolving this issue as quickly as possible. Kindly email *** with the following details:
A screenshot of the review
Any relevant links or images
Your registered Webafrica email address
Once we receive the information, we’ll verify your details and provide further assistance. Our team typically responds within 24 hours.
Kind regards,
Webafrica Team
We’d like to assist you in resolving this issue as quickly as possible. Kindly email *** with the following details:
A screenshot of the review
Any relevant links or images
Your registered Webafrica email address
Once we receive the information, we’ll verify your details and provide further assistance. Our team typically responds within 24 hours.
Kind regards,
Webafrica Team
MJ
Marnus J's updateReviewer Update
27 Mar 2026, 10:08Hello WebAfrica
Are you aware that HelloPeter removes your email address in a public reply ? I tried your email *********** and it is not working. Please send me an email on my email address you have on your system as you send me communication and invoices. or send me a Private reply.
Are you aware that HelloPeter removes your email address in a public reply ? I tried your email *********** and it is not working. Please send me an email on my email address you have on your system as you send me communication and invoices. or send me a Private reply.
MJ
Marnus J's update27 Mar 2026, 10:08
Reviewer Update
Hello WebAfrica
Are you aware that HelloPeter removes your email address in a public reply ? I tried your email *********** and it is not working. Please send me an email on my email address you have on your system as you send me communication and invoices. or send me a Private reply.
Are you aware that HelloPeter removes your email address in a public reply ? I tried your email *********** and it is not working. Please send me an email on my email address you have on your system as you send me communication and invoices. or send me a Private reply.
Webafrica's replyOfficial
27 Mar 2026, 10:36Hi Marnus,
Thank you for your message. We sent both a public and a private reply so that the email address could be visible to you. When emailing us, please copy and paste the address to ensure there are no spelling errors. We can confirm that the email address is fully functional, and our team looks forward to assisting you as soon as we receive your email.
Kind regards,
Webafrica Team
Thank you for your message. We sent both a public and a private reply so that the email address could be visible to you. When emailing us, please copy and paste the address to ensure there are no spelling errors. We can confirm that the email address is fully functional, and our team looks forward to assisting you as soon as we receive your email.
Kind regards,
Webafrica Team
Webafrica's reply27 Mar 2026, 10:36
Official
Hi Marnus,
Thank you for your message. We sent both a public and a private reply so that the email address could be visible to you. When emailing us, please copy and paste the address to ensure there are no spelling errors. We can confirm that the email address is fully functional, and our team looks forward to assisting you as soon as we receive your email.
Kind regards,
Webafrica Team
Thank you for your message. We sent both a public and a private reply so that the email address could be visible to you. When emailing us, please copy and paste the address to ensure there are no spelling errors. We can confirm that the email address is fully functional, and our team looks forward to assisting you as soon as we receive your email.
Kind regards,
Webafrica Team