Worst Customer Service

For the past 72 hours our WIFI has been down, after endless chats with Sisanda Q nothing has been resolved. On then 29th of November I spent most of the day trying to resolve this issue with Sisanda Q, she called me personally and I answered all of her questions and she said she would log a fault and send us a reference, however no reference was ever provided. Now it’s the 30th of November and I am still yet to receive a fault reference. I started a new chat on WhatsApp with Kgopolo M and I was informed that Sisanda Q never logged the fault. Kgopolo M said he would escalate the issue and provide feedback, however I am still waiting on this feedback. I have never encountered such appalling customer service. It is clearly evident that WebAfrica does not care about their clients and they further show very little intention to resolve any issues their clients may have. Now it is the 1st of December and I received a message from WebAfrica stating that Vuma will get in contact with me to fix the fault, I am still yet to receive any information or a call from Vuma. Now that WebAfrica has passed the blame they refuse to answer any of my messages, I wouldn’t be surprised if my WIFI never comes back on. This has to be the worst service provider in South Africa.

On a separate issue, on the 29th of November I tried to cancel my account with WebAfrica due to the poor service quality they offer. I have had an account with WebAfrica for a couple of years now, however, Winchesro J informed me that if I cancel my account I will face a clawback fee of R2735.00. After endlessly trying to find out why I will be liable for this amount he said that because I changed my package WITH WebAfrica the 12 month grace period resets. I find this to be ridiculous, I signed the original contract years ago.