Worst customer experience Webafrica

I cannot believe how rude and blatant consultants are. My husband was paying R399 all along then we changed the debit details to my account as he was retrenched. All of a sudden on the 1st I get debited double the amount. We were not aware it was a promotion no warning how much us being debited no notification nothing. We reach out on WhatsApp and speak to Refiloe so abrupt telling us we used ths service wd must pay without finding a solution. I was so shocked of the response and the rudeness. Telling us we must go to the web. We asked for tgd link they refused. No cheaper options provided nothing.we then said cancel it the best part is they delivered and installed no I was told you better deliver the box within 20 or else the thing is mine and I will be debited 900 plus. I was told my original connection is R3000 then I was dim founded. How on earth does these merchants get away with these *******s? I logged a complaint no response.