Worst customer experience for a new client

We app**** for fibre, installation was not finished on 3 November due to MetroFire line issue. Since then we have been following up every second day, keep promising that it has been escalating. Month later and we are still waiting for issue to be resolved. Can not believe this is how new clients are treated. Promise to keep us in the loop - WOW non existing. We have to follow up every time. We said we will not pay anything until the installation was finished. Now we paid R249 - for what. For a line that is 50% done. GET YOUR ACT TOGETHER. FIX THE PROBLEM 4 WEEKS IS UNACCEPTABLE ESCALATING THE PROBLEM CLEARLY DOES NOT WORK FOR YOU KEEP CLIENT INFORMED = EMPTY PROMISES