WORST CUSTOMER EXPERIENCE AN I SEEM TO BE STUCK WITH THEM - WEBAFRICA

Around October (maybe later September) i signed up for FTTH with Web Africa. They offered me a R549.00 deal, which i was happy with.

First month billing cam at R744.00 after questioning it i came to an understanding that there was a courier cost added to that bill. and i asked the Agent that i was in conversation with at that time what my monthly Subscription would be going forward, and she/he confirmed that it would be R549 for as long as i am connected to them.

fast forward 3 months later, Web Africa tries to debit R699.00 and that debit bounces because the money provided for Web Africa is R549.00.

i then engaged with their Chat Support line on whatsapp, the person responding (Refiloe) tells me the R549 was just a promo for a limited time, and the discount has fallen off.

I then advise her to go check previous communication; She literally disappeared on me i restarted the conversation and she was allocated the conversation, and i asked her the same questions and again she ghosted me.

This morning i go a text that service has been suspended, and when i check, web africa is now billing me 749.00

what a load of Nonsense is this.

As if that is not enough, i try and cancel the service, their website doesn't seem to have a tab to cancel, yet they direct customer to the website (Customer Zone they call it, for any cancellations)

These guys are using false advertising to lure customers in and they have teh worst customer care.