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MZ
Michelle Z

1 reviews | Active since Mar 2018

16 Mar 2018, 21:08

WORST company in South Africa

Literally the worst company I have EVER encountered! Wish I could give them negative 5 stars! They seem extremely responsive and helpful to get you signed up and to seal the deal but once they have your money, you will not hear from them again - mark my words. I have called hundreds of times; been placed on hold for hours on end; got transferred from consultants to consultants with no clear answers, help or solutions; I have sent uncountable emails with only pre-generated responses but no one actually gets back to you on anything. Absolutely WORST customer service! Definitely the worst company in South Africa. Don't waste your time, energy or money. YOU WILL REGRET IT!

0
Replies (4)
Webafrica
Webafrica's reply19 Mar 2018, 11:16
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

MZ
Michelle Z's update21 Mar 2018, 12:32
Reviewer Update
It is extremely sad that after hundreds of emails, unanswered phone calls and no service for four months; you guys only care when we make our problems public...
MZ
Michelle Z's update23 Apr 2018, 13:15
Reviewer Update
JUST AN UPDATE: I have sent emails to every single webafrica email address that I could find and literally, no one has gotten back to me. I have an uncountable amount of those 'ticket numbers’ you guys are so fond of and it literally has never gotten anything done for me. I don't know how a company can be so ****. Do you even have employees? This business is one big ****.
MZ
Michelle Z's update16 Jul 2018, 12:41
Reviewer Update
Webafrica still hasn't gotten back to me to resolve the problems I am experiencing. It has been EIGHT MONTHS! The email addresses Webafrica has provided on this site are just as useless as any of their other ones. I am done being nice and waiting around for them to pretend to care - I am officially reporting them.