Worst company.

The customer service and knowledge of the consultants at this company is really disgusting. I have requested for an upgrade of my existing line at the beginning of October 2024. This should have changed over on the 1st November 2024. It never happened. I was told that it would be active on the 1st December 2024. Again it has not happened. I was charged the amount of the upgrade but the service is not being provided. In the beginning of this whole scenario, the first agent I spoke to, did a new activation for an address that is 100's of kilometers away from my address. I have been on chat with agents for almost a week now, with no resolution. This is really the most horrible service I have ever received from a telecommunications company. Also how can you have a tech support and billing team that is not available on phone, only on WhatsApp. I just think this is really awful as the service receive on the chat is almost like ' I am not speaking to you physically so I will just not take you seriously'. I work in a customer service environment and I would have been fired long time ago if I had to provide such ****py service as what I am receiving at Web Africa.