Worst client experience ever!! Non-caring attitude!!

I logged a fault on 15May'25 as my internect connection was down. I have 2 accounts, one with Openserve (at my home) and another line with Metrofibre at my business property. With both lines dead, I cannot even begin to explain my frustration and the impact this has had on my and my tenants' productivity. I have been on support chats DAILY. To date (23May) I STILL have no connectivity on the Openserve line. As a contractor working remotely, this has caused major financial losses. Escalated the issue to their complaints department, no action from their side. No updates on my issue unless I get on the useless whatsap chats. Worse part, today (9days later), while still waiting for my issue to be resolved, I get an email that my issue has been closed. What kind of non-caring attitude is this???!!! There was clearly no intention from Webafrica to resolve my issue!!