1 reviews | Active since Mar 2025
😡Worst Chat Service Ever Taking Clint’s for Granted
My Experience Is The Worst 😡 Their Chat Service On Customer Portal is The Worst they ignore clients ,End chat while u still waiting for answer to your question they double tick messages to show there have read but no response ,like they doing us a favour I don’t think they even have a supervisor or manager if this agents do have one he/she is Useless like their chat agents. Only one Agent I can say He makes a Difference his name is IMRAN he Attended to me even when I got cut off he called me to please let’s proceed to assist you that one deserves his Flowers 🌹 great job Imran KARABO from Accounts I don’t think he even knows why is he on this chat service he ignored me like Teresa and Others it’s like I dont exist I waited for almost 1 hour just to get a response. Im so annoyed by their chat service they take clients for granted
We can see how frustrating and disappointing this experience has been, especially after spending so much time trying to get assistance and not receiving timely responses. When you’re reaching out for support, it should be responsive, clear, and helpful, not something that feels difficult or drawn out. The interaction you described has clearly not met the level of support and consistency we aim to provide, and your concerns are completely valid. At the same time, we appreciate you highlighting Imran’s assistance, and we’ll ensure this positive feedback is passed on accordingly.
Your overall experience has been shared with our Service Quality Team for review and improvement, particularly around response times, chat handling, and ensuring more consistent support across all interactions.
If you still have any outstanding issues or need further assistance, please feel free to send us a direct message on Hello Peter with a brief description,. Include the email address and cellphone number linked to the account, and we’ll gladly take a closer look and assist you further.
Warm regards,
Webafrica Crew
We can see how frustrating and disappointing this experience has been, especially after spending so much time trying to get assistance and not receiving timely responses. When you’re reaching out for support, it should be responsive, clear, and helpful, not something that feels difficult or drawn out. The interaction you described has clearly not met the level of support and consistency we aim to provide, and your concerns are completely valid. At the same time, we appreciate you highlighting Imran’s assistance, and we’ll ensure this positive feedback is passed on accordingly.
Your overall experience has been shared with our Service Quality Team for review and improvement, particularly around response times, chat handling, and ensuring more consistent support across all interactions.
If you still have any outstanding issues or need further assistance, please feel free to send us a direct message on Hello Peter with a brief description,. Include the email address and cellphone number linked to the account, and we’ll gladly take a closer look and assist you further.
Warm regards,
Webafrica Crew