JB
Jason B
1 reviews | Active since Nov 2017
31 Mar 2026, 16:57
Worst
I explicitly told Webafrica to collect their router. No one contacted me, yet they charged R1998 anyway. Trying to reach support is a nightmare, hours on WhatsApp, agents randomly drop chats, zero accountability.
I paid the cancellation and router fee just to be done with them. Now this month they attempt to debit the same R1998 again.
Asked sales if it was an admin error, agent simply left the chat.
This is not incompetence, it’s blatant disregard for customers. Avoid.
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Replies (1)
Webafrica's replyOfficial
31 Mar 2026, 16:59Hi Jason, we completely understand how frustrating it must be to pay for a cancellation and router fee, only to see a duplicate charge, especially after trying to reach support multiple times with no resolution. We take these matters seriously and want to make sure this is looked into properly for you. To assist you efficiently, please DM us here with your account details . This will allow us to verify your account securely and escalate to the relevant team to review the charges and resolve this as quickly as possible. We’re here to get this sorted and ensure you’re not left chasing the same issue. Warm regards,
The Webafrica Crew
The Webafrica Crew
Webafrica's reply31 Mar 2026, 16:59
Official
Hi Jason, we completely understand how frustrating it must be to pay for a cancellation and router fee, only to see a duplicate charge, especially after trying to reach support multiple times with no resolution. We take these matters seriously and want to make sure this is looked into properly for you. To assist you efficiently, please DM us here with your account details . This will allow us to verify your account securely and escalate to the relevant team to review the charges and resolve this as quickly as possible. We’re here to get this sorted and ensure you’re not left chasing the same issue. Warm regards,
The Webafrica Crew
The Webafrica Crew