Worst After Sales Service Ever!!

When I initially called Webafrica at the end of May 2020, I was under the impression that I am to be receiving great internet connection along with world class customer service. Sadly I was mistaken as after the sale was complete to get Wi-Fi connection in the unit that I occupy was done, it was left up to me to follow up with the securing, delivery, installation and connection of my line. After I received an email that my line was secured on the 28th May 2020, I contacted them via their WhatsApp chat line where I spoke to Shane and then later on, I spoke to Francois.

Conversations with Shane and Francois are on my WhatsApp and email and can mail them upon request.

Now, I received a bounced debt order where I didn’t even budget for it due to me not receiving the router and the services that they said are connected. Now unbudgeted and expected debit order has bounced, there is a rejection fee charged by my bank of R110.00 of which I need to be paid into my account by Webafrica as I am being charged for no services I have received. I then called Webafrica Billing to get them to sort this problem out and I spoke to Mzi Pukuta who said that they can’t help me without the Provisioning team disconnecting the line and then sending them the feedback. Mzi transferred me to the Provisioning team where I spoke to Kevin Mathias who said that he can’t disconnect the line and needs to escalate it to his manager with the 24 to 48hr turnaround time, this was Thursday, 2nd July 2020. Today is the 7th July 2020 and so true to their trend, they have yet to make contact with me in any way shape or form. Reference numbers; Sales Team: *** WhatsApp Chats: 147644, ***, 155670, ***, 168389 @Webafrica: Can I get those services cancelled and have the failed debit order funds of R110.00 in my account as compensation. This is a huge inconvenience as my credit score will be affect by this and this needs to be resolved with confirmation that my credit score is not affected by this or the relevant steps have been followed to fix my credit score due to their mishap.