worse than telkom call center
Been on the landline for a hour and my boyfriend on the cellphone also for an hour and guess what no answer still
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Webafrica's replyOfficial
03 Feb 2015, 13:41Hello sharna21,
We had DNS issues over the weekend and that led us to experience high call volumes. We did, however, put up an IVR notifying our customer of this issue - so that they were aware of the problem we were facing. I can confirm that this issue has been sorted.
We do acknowledge that waiting for a lengthy time to speak to someone is unacceptable and we would like to apologies for the frustration and inconvenience caused. It has been reported that your query has been resolved.
We hope that you are happy with resolution offered.
Regards,
Mkhululi
Online Team
We had DNS issues over the weekend and that led us to experience high call volumes. We did, however, put up an IVR notifying our customer of this issue - so that they were aware of the problem we were facing. I can confirm that this issue has been sorted.
We do acknowledge that waiting for a lengthy time to speak to someone is unacceptable and we would like to apologies for the frustration and inconvenience caused. It has been reported that your query has been resolved.
We hope that you are happy with resolution offered.
Regards,
Mkhululi
Online Team
Webafrica's reply03 Feb 2015, 13:41
Official
Hello sharna21,
We had DNS issues over the weekend and that led us to experience high call volumes. We did, however, put up an IVR notifying our customer of this issue - so that they were aware of the problem we were facing. I can confirm that this issue has been sorted.
We do acknowledge that waiting for a lengthy time to speak to someone is unacceptable and we would like to apologies for the frustration and inconvenience caused. It has been reported that your query has been resolved.
We hope that you are happy with resolution offered.
Regards,
Mkhululi
Online Team
We had DNS issues over the weekend and that led us to experience high call volumes. We did, however, put up an IVR notifying our customer of this issue - so that they were aware of the problem we were facing. I can confirm that this issue has been sorted.
We do acknowledge that waiting for a lengthy time to speak to someone is unacceptable and we would like to apologies for the frustration and inconvenience caused. It has been reported that your query has been resolved.
We hope that you are happy with resolution offered.
Regards,
Mkhululi
Online Team