Worse than telkom...

Since joining the company for fibre connectivity, I have noticed that they are *****ing from their clients with the pro-rata charges for the initial month. This was compounded by internet being disconnected due to non payment, when the ISP didn't even try collect the money. This was an issue to sort out, as the portal assigned a security question and answer set, and we were unable to reset the password. Finally got that sorted after ages.

Now we are again sitting without internet since 29/03/2022 due to a problem with the line at Frogfoot according to the ISP. This has been resolved once by an agent 'refreshing' the line.

I have moved my own personal internet away from web africa due to their ********** payment system and lack of support, but unfortunately my client doesn't want to switch service providers due to the lengthy and troublesome process of dealing with ISP's.