Worse Service provider of all time

I am writing to express my deep dissatisfaction with the service I have received from Webafrica. I have been waiting over 15 working days for the activation of my Wi-Fi, and the delays and mistakes in processing my order have been completely unacceptable.

From the outset, the address associated with my order was incorrect, as it was confused with a location in Johannesburg. This error was only identified a week after my order was placed. To add to my frustration, I was initially informed that I had the option of both Vuma and Openserve, and I selected Vuma. However, three days later, I was told that this was a mistake, and Vuma does not actually own the lines in my area. I have now been contacted by Vuma, who has also informed me that they do not own the lines in my location. Furthermore, Vuma has indicated that they are ready to install fibre at a Johannesburg address, which is not where I live.

Throughout this process, there has been a lack of accountability from your team, and I have been unable to speak to a manager or receive any meaningful assistance. The agents I have interacted with have not provided adequate support, and I have found it necessary to be overly assertive in order to receive any response.

At this point, I am extremely dissatisfied with the service provided by Webafrica and the overall lack of communication and follow-through. I strongly advise anyone considering your services to seek alternatives, as this experience has been a complete waste of time and energy.

I request immediate resolution to this issue and hope that someone with the authority to address this matter will reach out to me as soon as possible.