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Nadine G

1 reviews | Active since Sept 2018

13 Apr 2026, 14:39

WORSE SERVICE EVER WEBAFRICA

Hi

I hope you are not well.

I have beEn trying and trying to sort this matter of my wifi out since Friday. I called on Saturday morning and the lady assisting me had kids making a noise in the back ground, she promised me I will get a call from provisioning before 14h00 on Saturday.

Still nothing.

When I contact the landline number im put on hold for almost 20 min telling 3 in line...but really.

The willie bot thing you referring me to is a weak system as the next agent dont know what the previous agent did and sending me from pillar to post but I still have the same issue, my wifi is off.

I called in before making payment and when I made the payment I was assured my wifi is active , when I got home Friday it was off and I was told that my line was cancelled?

How? When I made payment and you accepted my payment...knowing well that my line is "cancelled" , since this morning at 8 ive been on this wilibot chat being send from agent to agent but still no resolution.

Kindly please sort out your mess as I have find cheek to put you on hello peter. This worse service ever. I have attached multiple screenshot...with the waste you call willibot.

No direct line for support or provision but direct line or payments and billing.

0
Replies (1)
Webafrica
Webafrica's reply13 Apr 2026, 14:46
Official
Hi Nadine, thank you for sharing the full details of your experience, we understand how frustrating this situation has been, especially with the delays, repeated handovers, and not getting a clear resolution since Friday. From what we can see, your service currently appears to be active on the network side. In cases like this, when the line is active but the WiFi is still down, the issue is often related to the router not syncing correctly after a change or reactivation. Could you please restart your router for us?
 To do this: 
  •  Switch the router off completely 
  •  Wait 30–60 seconds 
  •  Switch it back on and allow 3–5 minutes for it to fully reconnect 
Once done, please check if the WiFi light is stable and confirm if your devices are able to connect again. If the issue persists after restarting, let us know so we can escalate this further and ensure it’s properly investigated without any further back-and-forth. We appreciate your patience while we work through this with you and we’re here to get this resolved. Warm regards,
 Webafrica Crew