Worse service ever

My installation was done on friday while they guys where here the fibre line was activated, after they left nothing. I called i watsapped webafrica and no response. Later that night i was told it has been escalated to vumatel. Its been 5 days I am going to be paying for the 5 days and counting. The problem I am having is when I instructed the guys that they cannot install the fibre on the ground as people walk there and I have dogs its not going to work they agreed, after the installation i noticed they installed it on the paving next to a drain not concealed and the storm last night the pipes are all drenched in a puddle. And my dogs are playing around the pipes so if your installation guys cannot follow simple instructions as to go overhead I cannot have fibre at all as it will be affected on a daily basis. So if you cannot get someone to come by tomorrow and resolve the internet problem and then a overhead installation please send someone to fetch all the stuff I do not want to deal with webAfrica. They also damaged my wall they drilled a huge hole and put a thin cable into my lounge wall, now I had to duct tape the hole as pests are coming through into my lounge. I think I need an attorney for this problem. Should this not be resolved asap I am going to my attorney. Webafrica does not respond or answer calls, my advise to the public once you pay them you are forgotten and the installation they using very cheap low quality products.