Worse service ever

Worse service ever , I never had any issues prior to this as consultants were very helpful .

I did a eft payment Sunday 29 June and sent proof to *Bonolo Sauli and sent proof of this and was told it’s in order .

Yesterday I checked again and spoke to Lyndon (***) who said pop I sent was not attached and they will attach it now . Today I get a message that no payment was received .

I spoke to nozibele x ref ***6 who said that the process is the team must send to finance department to make a note and place the funds accordingly. I did everything I must from my side to avoid this and make sure all is in order so my line does not get put off while working from home and yet you have consultants on board not knowing correct process I’m definitely seeking other network fibre as this is the worse service ever , I have to do my own day to day job and this as well.