TE
Tendani E
1 reviews | Active since Jan 2022
27 Mar 2026, 11:04
Worse mistake of my life
App**** for WiFi through their company, they couldn’t install the Fibre connection because of no boundary box, I returned their router( I have the courier proof of collection) from last year until to date still struggling for them the reconcile they books. Just got an sms that I have been handed over to debt collectors.
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Webafrica's replyOfficial
27 Mar 2026, 11:18Hi there,
Thank you for reaching out and sharing the details of your experience. We understand how frustrating it must be to have returned the router and still be facing issues with your account, especially receiving communication about debt collection.
We want to assure you that we take this seriously. We’ve contacted our Finance Team and requested that they review your account and reach out to you directly to reconcile the matter and provide the necessary assistance.
Once they make contact, they will guide you through the next steps to resolve this issue as quickly as possible.
If you require any further assistance, please send us a direct message via Hello Peter so our team can ensure everything is properly updated on your account.
Kind regards,
The Webafrica Team
Thank you for reaching out and sharing the details of your experience. We understand how frustrating it must be to have returned the router and still be facing issues with your account, especially receiving communication about debt collection.
We want to assure you that we take this seriously. We’ve contacted our Finance Team and requested that they review your account and reach out to you directly to reconcile the matter and provide the necessary assistance.
Once they make contact, they will guide you through the next steps to resolve this issue as quickly as possible.
If you require any further assistance, please send us a direct message via Hello Peter so our team can ensure everything is properly updated on your account.
Kind regards,
The Webafrica Team
Webafrica's reply27 Mar 2026, 11:18
Official
Hi there,
Thank you for reaching out and sharing the details of your experience. We understand how frustrating it must be to have returned the router and still be facing issues with your account, especially receiving communication about debt collection.
We want to assure you that we take this seriously. We’ve contacted our Finance Team and requested that they review your account and reach out to you directly to reconcile the matter and provide the necessary assistance.
Once they make contact, they will guide you through the next steps to resolve this issue as quickly as possible.
If you require any further assistance, please send us a direct message via Hello Peter so our team can ensure everything is properly updated on your account.
Kind regards,
The Webafrica Team
Thank you for reaching out and sharing the details of your experience. We understand how frustrating it must be to have returned the router and still be facing issues with your account, especially receiving communication about debt collection.
We want to assure you that we take this seriously. We’ve contacted our Finance Team and requested that they review your account and reach out to you directly to reconcile the matter and provide the necessary assistance.
Once they make contact, they will guide you through the next steps to resolve this issue as quickly as possible.
If you require any further assistance, please send us a direct message via Hello Peter so our team can ensure everything is properly updated on your account.
Kind regards,
The Webafrica Team