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Ibrahim I
1 reviews | Active since Apr 2025
19 May 2026, 07:19
Worse internet service.
Worse service I have received in my life. Paid for installation fee and everything and after 3 weeks I still couldn’t get my internet activated, I was always sent to next agent. I cancelled subscription and ask for refund which they said they can only refund after collection of router, the router was collected same day and it’s been more than a month my refund has not been processed and when I ask it’s a lot of stories. Metrofibre activated in less than two days
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
19 May 2026, 08:32Hi Ibrahim,
We understand how frustrating this experience has been for you, especially after the delays with activation, the repeated handovers between agents, and then the long wait for your refund after the router was collected. That combination of issues can understandably leave you feeling unheard and stuck without clear resolution.
We’ve checked the status on your refund, and it has now been submitted and is currently pending approval. Once the approval process is completed, the refund will be processed to your original payment method.
While approval timelines can vary slightly depending on internal verification steps, there is no further action required from your side at this stage. The request is actively in the system and awaiting final processing.
We do understand the importance of getting closure on this, and we appreciate your patience while it moves through the final stage.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply19 May 2026, 08:32
Official
Hi Ibrahim,
We understand how frustrating this experience has been for you, especially after the delays with activation, the repeated handovers between agents, and then the long wait for your refund after the router was collected. That combination of issues can understandably leave you feeling unheard and stuck without clear resolution.
We’ve checked the status on your refund, and it has now been submitted and is currently pending approval. Once the approval process is completed, the refund will be processed to your original payment method.
While approval timelines can vary slightly depending on internal verification steps, there is no further action required from your side at this stage. The request is actively in the system and awaiting final processing.
We do understand the importance of getting closure on this, and we appreciate your patience while it moves through the final stage.
Warm regards,
Webafrica Crew
Webafrica Crew
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Ibrahim I's updateReviewer Update
19 May 2026, 08:48Your agents always tell me that . 3 days have turned into a month.
I registered this under my name but banking details provided were from my company, I’m in South Africa for business and only have business account . I have sent my CIPC documents to confirm I’m the sole director of the company which is the same account I had provided for debit orders but I’m being made run around now. I will wait for 3 days and after I will escalate to consumer rights. It’s not about the money , it’s about protecting potential clients in the future from this horrible experience.
I registered this under my name but banking details provided were from my company, I’m in South Africa for business and only have business account . I have sent my CIPC documents to confirm I’m the sole director of the company which is the same account I had provided for debit orders but I’m being made run around now. I will wait for 3 days and after I will escalate to consumer rights. It’s not about the money , it’s about protecting potential clients in the future from this horrible experience.
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Ibrahim I's update19 May 2026, 08:48
Reviewer Update
Your agents always tell me that . 3 days have turned into a month.
I registered this under my name but banking details provided were from my company, I’m in South Africa for business and only have business account . I have sent my CIPC documents to confirm I’m the sole director of the company which is the same account I had provided for debit orders but I’m being made run around now. I will wait for 3 days and after I will escalate to consumer rights. It’s not about the money , it’s about protecting potential clients in the future from this horrible experience.
I registered this under my name but banking details provided were from my company, I’m in South Africa for business and only have business account . I have sent my CIPC documents to confirm I’m the sole director of the company which is the same account I had provided for debit orders but I’m being made run around now. I will wait for 3 days and after I will escalate to consumer rights. It’s not about the money , it’s about protecting potential clients in the future from this horrible experience.
Webafrica's replyOfficial
19 May 2026, 08:55Hi Ibrahim,
We hear your frustration, and we completely understand how exhausting this process has been given the delays, repeated follow-ups, and the uncer*****y around timelines, especially after you’ve already provided the required supporting documents.
Please rest assured that our team is actively working on this and your refund request is currently being reviewed, including the verification of your CIPC documentation and banking details to ensure everything is processed correctly and securely.
There is no further action required from your side at this stage, and the case remains actively in progress. We understand your concern around the time this is taking, and a follow-up has been sent to prioritise attention on your query again today.
We appreciate your patience while this is being worked on.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply19 May 2026, 08:55
Official
Hi Ibrahim,
We hear your frustration, and we completely understand how exhausting this process has been given the delays, repeated follow-ups, and the uncer*****y around timelines, especially after you’ve already provided the required supporting documents.
Please rest assured that our team is actively working on this and your refund request is currently being reviewed, including the verification of your CIPC documentation and banking details to ensure everything is processed correctly and securely.
There is no further action required from your side at this stage, and the case remains actively in progress. We understand your concern around the time this is taking, and a follow-up has been sent to prioritise attention on your query again today.
We appreciate your patience while this is being worked on.
Warm regards,
Webafrica Crew
Webafrica Crew