WORSE CUSTOMER SERVICE / BILLING DEPARTMENT EVER

I am highly irritated with the service I am receiving from Webafrica. I was on a capped contract at R 454 per month. On the 26th January I upgraded to uncapped which is R 689. On the same day R 454 was debited from my account in advance for February 2019 (being capped fee), yet they were supposed to debit R 689 only as the uncapped fee in advance. They still tried to debit R 689 after I have already paid R454 when they supposed to be debiting the shortfall. I have called many times and am very annoyed to be placed on hold listening to corny jokes. I have sent many emails and there are 3 unresolved service tickets on my profile with an amount showing that I owe R 689 when I don’t. When I first called the call centre (which on every call takes forever to get through to), I was advised that they would fix this issue. I had a call yesterday from someone who made me feel as if I cant pay my bills – to which I was quite short with them and advised them that the billing error is their fault and has not been resolved. Called the other day, was on hold for 30 minutes, wanted to speak to the manager but instead of speaking to the manager, they cut me off.

The customer care service is beyond pathetic. Why is it so hard to resolve a simple issue. Why cant we speak to an actual person?

On their invoice mail it says “AVOID DOUBLE BILLING – No fear of accidental double billing on your account when you move between services”

… and that is exactly what they have done – double billed and not replying to me or fixing this issue which is irritating me.