MN
Mzolisi N
1 reviews | Active since Mar 2018
12 May 2026, 04:51
Worse customer service
Getting help when you need it is very difficult, their WhatsApp has limited options and even when you get an agent you get transferred to another. Calling is a complete nightmare, I waited for 40mins for an agent and when I got one they transferred me to someone who promised to call back.
Extremely poor customer service!!!
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
12 May 2026, 08:48Hello Mzolisi. We can completely understand how frustrating that experience must have been, especially when you’re trying to get help and keep getting transferred or left waiting. That’s not the level of support we aim to deliver, and we hear your concerns around accessibility and follow-through. We’ve reached out to the team that manages all moving home requests, and they will review your order and email you with a clear update on the status and next steps as soon as possible. From here, the focus is on:
Warm regards,
Webafrica Crew
- Giving you a clear, direct update without further handovers
- Ensuring your move request is progressed without delays
- Improving the overall support experience you receive
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 08:48
Official
Hello Mzolisi. We can completely understand how frustrating that experience must have been, especially when you’re trying to get help and keep getting transferred or left waiting. That’s not the level of support we aim to deliver, and we hear your concerns around accessibility and follow-through. We’ve reached out to the team that manages all moving home requests, and they will review your order and email you with a clear update on the status and next steps as soon as possible. From here, the focus is on:
Warm regards,
Webafrica Crew
- Giving you a clear, direct update without further handovers
- Ensuring your move request is progressed without delays
- Improving the overall support experience you receive
Warm regards,
Webafrica Crew