Worse Choice of Service Provider

Hi I app**** for Fibre after moving to a new home on the 10 December 2025. WebAfrica reactivated the line of the people who were living here previously. I am new at the premises, I don't have a router or any infrastructure. I did inform the WhatsApp line about the situation. The line was then delinked. Today when asking for feedback I am told that I need to make payment after I already paid when signing up. It is extremely difficult to get into contact with them. They don't have a customer care number to call where you can speak to someone. They have a WhatsApp line which takes hours even days to respond. The only contact they have where you can actually speak to someone is the sales line. Worse decision made chosing them as a service provide. We are on holiday for the festive season without WiFi and that's really disappointing