1 reviews | Active since Mar 2018
WORRRRRRRRST EVER CUSTOMER SERVICE AND COMPANY!!!!!!!!!!!!!!!!!!!!1
<div>this is by far the worst customer service based company ever omw how is your staff even allowed to resolve issues its pathetic!!!! yes mr *******, from iinet i know how these things work .... every month on the 1st at 00:00 like clockwork i get my 100gigs today nothing i woke up at 2am to update my cellphone nothing no internet i wake up at 6am restart router and still no internet i start work at 7am and i wfh but no internet i log on to website to check it shows nothing i call i email i even join the new whatsapp customer service for webafrica nobody can help until 8am when there agents will be available ..i have no choice i top up on webafricas customer zone with 10gb and im monitoring this every 30 minutes im still just using my 10gigs at 11am they reply to me Ok can you restart the router because we checked on the back end and it shows 100 percent data left i check and see its all there and reply ok cool thanks for that but this morning it wasnt there and i had to buy 10gigs ?? there reply 'Ok awesome stuff As you did receive your monthly data. Im glad we could resolve the matter. Did someone advise you to by the 10 gig as i dont recall we did? not the point i had no choice you did not allocate me data how does this even make sence i have a job to do and because you did not do your job i had to spend extra to buy gigs ...all you can say is Yes, i understand however, you made the decision to purchase it, which means we are not liable as the data was always on the system. im am so angry at this company ***** is all i can say that is what you are in am counting down the days till i am done with this contract and believe me i will advise NOBODY TO JOIN and believe you me nobody is alot of people !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and now you can reply again I am terribly sorry i have given you an answer and we won't condone this type of conversation, please contact us directly on ***or email our support team, thank you. chat will now be ending. </div>