1 reviews | Active since Jan 2017
Worlds slowest response time!
I really cannot believe how slow Webafrica's response time is. I submitted my support ticket on the 27th of August which took 2 and a half days for a response saying the ticket is in the wrong queue and will be moved to the correct queue.
It has now been been 7 days since I logged the ticket with no actual response. I selected fibre with Webafrica because I assumed they provided the best service since I have worked at Afrihost before and know the poor quality. Seems like the poor standards is spreading.
Not only is the response slow the order placed with Vumatel is incorrect. I ordered a 20/2 fibre connection and when I login to the Vumaportal it states a 4/1 is ordered?! Really!
I will give until tomorrow. If I receive no response I am canceling my request and will find a ISP that actually replies.
Ticket number : ********** Department : Operations
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah