AN
Andani N
1 reviews | Active since Jan 2025
01 Mar 2026, 11:11
Working hours, but not Working
Was promised installation Saturday morning, followed up and was told a technician would come but they did not, I called there service line and was on hold for more than 30 mins. Sunday morning I WhatsApp them but it keeps showing working hours, working hours that indicate that they should be working.
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Webafrica's replyOfficial
02 Mar 2026, 10:50Morning Andani. Thank you for sharing your experience. We can imagine how frustrating it must have been to wait for your installation and then struggle to reach support, especially when your weekend plans were affected. To help, we’ve escalated this order delay to the team that manages installations. They will review your order status to ensure everything is addressed properly andreach out to the email address listed on your account with all the installation details and the next steps as soon as possible. Your feedback is incredibly valuable. We’re committed to learning from this to improve your journey with us. R^
Webafrica's reply02 Mar 2026, 10:50
Official
Morning Andani. Thank you for sharing your experience. We can imagine how frustrating it must have been to wait for your installation and then struggle to reach support, especially when your weekend plans were affected. To help, we’ve escalated this order delay to the team that manages installations. They will review your order status to ensure everything is addressed properly andreach out to the email address listed on your account with all the installation details and the next steps as soon as possible. Your feedback is incredibly valuable. We’re committed to learning from this to improve your journey with us. R^