JB
Jaco B
1 reviews | Active since Mar 2026
02 Mar 2026, 13:47
without internet for a week
My internet has been down for almost a week, A Telkom / Openserve tech came here unannounced, I did not log a complaint or fault, after the tech told me he would remove the Job card from his side, so that my fibre would not be disconnected, the next morning my internet has been down. trying to communicate via the WebAfrica app is also annoying, noting to please hold while we reconnect you to the next available agent, you have to wait for a long period of time and no one helps.
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Webafrica's replyOfficial
02 Mar 2026, 15:17Hello Jaco. That sounds incredibly frustrating, especially after a technician visit you never requested and then being left without service for so long. We are currently looking into this with the relevant support teams, including Openserve, to determine exactly what happened and restore your connection as quickly as possible. We will update you as soon as we have clear feedback and the next steps. Thank you for your patience while we work to get you back online. R^
Webafrica's reply02 Mar 2026, 15:17
Official
Hello Jaco. That sounds incredibly frustrating, especially after a technician visit you never requested and then being left without service for so long. We are currently looking into this with the relevant support teams, including Openserve, to determine exactly what happened and restore your connection as quickly as possible. We will update you as soon as we have clear feedback and the next steps. Thank you for your patience while we work to get you back online. R^