With the transfer to...

Hi Buyiswa, thanks for the 5-star rating and for sharing your thoughts. We hear your point around the matter moving between different departments and the step-by-step review process, we understand how that can feel like it slows things down on your side, even when it’s part of making sure everything is properly checked. We’re continuing to work through the issue across the relevant teams to make sure nothing is missed and to get to a clear and timely resolution for you. The aim is always to reduce unnecessary handovers where possible and keep things moving as smoothly as we can. We appreciate your patience while this is being worked on, and we’ll keep pushing it forward until it’s fully resolved. Warm regards,
 Webafrica Crew