With chat it take for ever

Hi Jocelyne,
Thank you for sharing this feedback with us. It’s good to hear that once you were able to speak to someone, the assistance was quick and effective, having prompt, clear support can make a real difference when you need help. At the same time, we understand how frustrating it is when chat responses take much longer than expected, as consistency across channels is important.
We’ll continue working towards making every support channel as efficient and reliable as possible so the experience feels seamless no matter how you reach us. 
Warm regards,
Webafrica Crew