1 reviews | Active since Nov 2015
Wishy Washy Likes To Blame Telkom
<p>My internet keeps going down, it was apparently dealt with and I never really got a real answer why this was happening. Then again it happened yesterday, as usual all I get is inconsistent stories, each call centre support technican has a different theory and they always "can't really tell you", although they can see back end stuff on Telkoms side, it seems there is no communication between the two and blame is placed. </p> <p> </p> <p>Yesterday a consultant told me after giving me a few other reasons, that apparently my line was being worked on at the exchnage (he failed to realise I had some technical knowledge) so I asked about my port etc , he said that it would come back up as soon as they had finished working on it, and that they were suppose to have notified me. It then went out again much later at night, so was Telkom working in the dark?</p> <p> </p> <p>Why is my internet going down AGAIN can anybody between TELKOM AND WEB AFRICA give me an answer instead of blaming each other. It is EASY to duck and dive instead of giving answers. </p> <p> </p> <p>I work for myself from home I CAN'T AFFORD FOR THE INTERNET TO GO DOWN. I have had so many different stories, it can be this it can be that it could be this it could be that? APPARENTLY this is not related to when my internet went down a week or so ago? Yet the symptoms are the same.....</p> <p> </p> <p>I WANT A LOGICAL ANSWER AS TO WHY IT WENT DOWN , WHAT IS REALLY GOING ON AND THE STORY NEEDS TO BE STRAIGHT. UNFORTUNATELY HELLO PETER IS HOW I GET THE TRUTH OUT...</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
