wish i could give Webafrica -1000 stars

Good day

I would like to firstly compliment Reesa Jonosky that helped me today. She is the only agent that truly helped in my query.

Then the complaint: 1. I canceled our order for a new line on 4/4/2022 with Keketso Mabilo ***. No bank details was asked. But I was promised that I will receive my money with in 7 – 10 working days. 2. On 11/4/2022 I followed up with Enrico Baron that said Keketso never loaded the credit and he did this ***. No bank details was asked. But I was promised that I will receive my money with in 7 – 10 working days. 3. On 19/4/2022 Walter Mabaso assisted and asked for my bank detail. I cave is to him. Again I was promised 7-10 working days for my money but had to follow up in 24hours 4. On 20/4/2022 Siphamandla Duba assisted me ***, she checked and confirmed 7-10 working days. 5. Now today I spoke to Reesa she checked everything and advised me that I missed tiped my account details. And we corrected it

Now my problem is the following why when I Canceled on 4/4/2022 was I not asked for bank detail or on 11/4/2022 then by now I would have had my money. Then when I cave my details why was I not informed by either consultant that my bank account number was incorrect, Why only today when I spoke to Reesa.

I know somewhere in your company somebody can do a force debit. This was not a mistake I made (yes typing the account number wrong) Why is it that only the 5th Consultant I spoke to could assist me 100%