WIFI PACKAGE DEDUCTION

I downgraded my package from R529 to R399 via the customer zone within the earlier part of the month to fall in place for the new month. I checked the customer zone continuously as I budgeted for R399 in the month, but never saw any changes. I then contacted the live chat to confirm that all was in order, only to find our the consultant put me on hold to do the downgrade in the time I was communicating with him He then confirmed and assured me that the downgrade was completed and I was paying R399 in the new month of July. I thought best to cover myself for just in case and budgeted for R529. And to my shocking surprise the downgraded me to the R399 - 20/10 package but still charged me R529. I went immediately in the live chat and explained my situation, I was informed that I will be forwarded to provisioning, it's been 2 days and I haven't received no feedback yet. When I go back into live chat the system confirms I am pending a call back. Think this is the reason why Webafrica only expect whatsapp as a form of communication, so they can mess you around and you cant escalate the matter further.