N
Ntombi
1 reviews | Active since Aug 2025
02 Jun 2026, 08:29
Wifi not connected t...
Wifi not connected timeously after payment, no help from you
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Replies (1)
Webafrica's replyOfficial
02 Jun 2026, 10:26Hi Ntombi,
We understand how frustrating it is to make payment and still not have your WiFi connected when expected. When you’ve done your part, getting connected promptly should follow without delay, and this is not the experience we want you to have.
Please be assured that we remain focused on improving our service and working towards meeting your expectations more consistently. Your feedback will be shared with our Service Quality Team for review and improvement, as timely activation and support are essential.
If you still need assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll take a closer look to help get this sorted.
Warm regards,
Webafrica Crew
We understand how frustrating it is to make payment and still not have your WiFi connected when expected. When you’ve done your part, getting connected promptly should follow without delay, and this is not the experience we want you to have.
Please be assured that we remain focused on improving our service and working towards meeting your expectations more consistently. Your feedback will be shared with our Service Quality Team for review and improvement, as timely activation and support are essential.
If you still need assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll take a closer look to help get this sorted.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 10:26
Official
Hi Ntombi,
We understand how frustrating it is to make payment and still not have your WiFi connected when expected. When you’ve done your part, getting connected promptly should follow without delay, and this is not the experience we want you to have.
Please be assured that we remain focused on improving our service and working towards meeting your expectations more consistently. Your feedback will be shared with our Service Quality Team for review and improvement, as timely activation and support are essential.
If you still need assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll take a closer look to help get this sorted.
Warm regards,
Webafrica Crew
We understand how frustrating it is to make payment and still not have your WiFi connected when expected. When you’ve done your part, getting connected promptly should follow without delay, and this is not the experience we want you to have.
Please be assured that we remain focused on improving our service and working towards meeting your expectations more consistently. Your feedback will be shared with our Service Quality Team for review and improvement, as timely activation and support are essential.
If you still need assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll take a closer look to help get this sorted.
Warm regards,
Webafrica Crew