TM
Tshegofatso M
1 reviews | Active since Feb 2022
08 Apr 2026, 12:34
WiFi has been off fo...
WiFi has been off for more than 10 days, everytime we talk to the consultants, they kept telling us that it will be resolved with 24-48hours but nothing, and today I spoke to a consultant by the name of Bonga S which she made sure that she wasn’t going to attempt to assist in any way, we have never had a problem like this and currently we want to change the SP cause this is not on
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
08 Apr 2026, 12:51Hello Tshegofatso,
We completely understand how frustrating it must be to be without WiFi for more than 10 days, especially after being repeatedly told it would be resolved within 24–48 hours. It’s clear this situation has caused significant inconvenience, and we sincerely regret the negative experience you’ve had.
To help resolve this as quickly as possible, please send a direct message on Hello Peter with your email address, cellphone number, or Webafrica account number. Once we have this information, the team can take a closer look at your account and work on getting your service back on track.
Warm regards,
Webafrica Crew
We completely understand how frustrating it must be to be without WiFi for more than 10 days, especially after being repeatedly told it would be resolved within 24–48 hours. It’s clear this situation has caused significant inconvenience, and we sincerely regret the negative experience you’ve had.
To help resolve this as quickly as possible, please send a direct message on Hello Peter with your email address, cellphone number, or Webafrica account number. Once we have this information, the team can take a closer look at your account and work on getting your service back on track.
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 12:51
Official
Hello Tshegofatso,
We completely understand how frustrating it must be to be without WiFi for more than 10 days, especially after being repeatedly told it would be resolved within 24–48 hours. It’s clear this situation has caused significant inconvenience, and we sincerely regret the negative experience you’ve had.
To help resolve this as quickly as possible, please send a direct message on Hello Peter with your email address, cellphone number, or Webafrica account number. Once we have this information, the team can take a closer look at your account and work on getting your service back on track.
Warm regards,
Webafrica Crew
We completely understand how frustrating it must be to be without WiFi for more than 10 days, especially after being repeatedly told it would be resolved within 24–48 hours. It’s clear this situation has caused significant inconvenience, and we sincerely regret the negative experience you’ve had.
To help resolve this as quickly as possible, please send a direct message on Hello Peter with your email address, cellphone number, or Webafrica account number. Once we have this information, the team can take a closer look at your account and work on getting your service back on track.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
08 Apr 2026, 14:16 Hi Tshegofatso,
Thank you for providing the details. We were able to locate your account using the email address ***.
A line fault was logged on 5 April, and to try and speed up a resolution, the issue has been escalated to the Fault Follow-ups Team with urgency requested. You will receive feedback via SMS as soon as the team has an update.
If you need any further assistance, please send a direct message on Hello Peter with a brief description of your concern, and the team will be happy to assist.
Warm regards,
Webafrica Crew
Thank you for providing the details. We were able to locate your account using the email address ***.
A line fault was logged on 5 April, and to try and speed up a resolution, the issue has been escalated to the Fault Follow-ups Team with urgency requested. You will receive feedback via SMS as soon as the team has an update.
If you need any further assistance, please send a direct message on Hello Peter with a brief description of your concern, and the team will be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 14:16
Official
Hi Tshegofatso,
Thank you for providing the details. We were able to locate your account using the email address ***.
A line fault was logged on 5 April, and to try and speed up a resolution, the issue has been escalated to the Fault Follow-ups Team with urgency requested. You will receive feedback via SMS as soon as the team has an update.
If you need any further assistance, please send a direct message on Hello Peter with a brief description of your concern, and the team will be happy to assist.
Warm regards,
Webafrica Crew
Thank you for providing the details. We were able to locate your account using the email address ***.
A line fault was logged on 5 April, and to try and speed up a resolution, the issue has been escalated to the Fault Follow-ups Team with urgency requested. You will receive feedback via SMS as soon as the team has an update.
If you need any further assistance, please send a direct message on Hello Peter with a brief description of your concern, and the team will be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
09 Apr 2026, 09:58Hi Tshegofatso, thank you for providing the updated contact details. We appreciate you taking the time to share them and will ensure they are passed along to the relevant team. If there’s anything further you need, please don’t hesitate to reach out, we’re here to assist. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 09:58
Official
Hi Tshegofatso, thank you for providing the updated contact details. We appreciate you taking the time to share them and will ensure they are passed along to the relevant team. If there’s anything further you need, please don’t hesitate to reach out, we’re here to assist. Warm regards,
Webafrica Crew
Webafrica Crew