RR
Regan R

1 reviews | Active since Jul 2018

23 Jul 2018, 10:45

Wifi Down and NO assistance!

Webafrica accuses of not paying our account and having our service suspended yet we have paid and sent proof but nobody is getting back to us after several calls for assistance. This is causing a huge loss of income as I run my business from home.

0
Replies (2)
Webafrica
Webafrica's reply23 Jul 2018, 11:20
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

RR
Regan R's update23 Jul 2018, 12:25
Reviewer Update
Good morning team, I have sent an email - Apologies for having to go to those lengths to get some action but each day i loose business if Im not online. My wife was spearheading this but i have taken over. Can you get my details from below My details are: Name: Regan Ross ID number: ********** 099088 My address: 96 Puttick Avenue, 14 Libertas estate My cell: ********** 864