SM
Slindile M
1 reviews | Active since Jan 2023
12 Jun 2026, 04:01
WiFi disconnected
Good day,
I am extremely frustrated that my WiFi keeps getting disconnected even though payment is normally done on the 17th of each month because WiFi was activated on the 17th of March .It is unacceptable that the payment was allocated elsewhere when the correct account details were provided.
Please fix this issue urgently, allocate the payment to the correct account, and restore my WiFi connection immediately. I should not be inconvenienced for an error that was not caused by me.
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Replies (1)
Webafrica's replyOfficial
12 Jun 2026, 09:19Hi Slindile,
We understand how frustrating it is to experience a loss of connectivity, especially when your payment has been made and you need clarity on why your service has been affected. This situation can understandably cause inconvenience and uncer*****y. To assist you further and ensure your payment is correctly allocated, please confirm how the payment was made, for example via EFT or through the Webafrica Client Zone. This information will help us determine the best way forward and resolve the issue as quickly as possible.
Your feedback will be shared with our Service Quality Team to review the experience and improve how billing and support queries are handled.
Please continue the conversation with us via direct message on Hello Peter once you have shared the payment details, and we will take this forward with you.
Warm regards,
Webafrica Crew
We understand how frustrating it is to experience a loss of connectivity, especially when your payment has been made and you need clarity on why your service has been affected. This situation can understandably cause inconvenience and uncer*****y. To assist you further and ensure your payment is correctly allocated, please confirm how the payment was made, for example via EFT or through the Webafrica Client Zone. This information will help us determine the best way forward and resolve the issue as quickly as possible.
Your feedback will be shared with our Service Quality Team to review the experience and improve how billing and support queries are handled.
Please continue the conversation with us via direct message on Hello Peter once you have shared the payment details, and we will take this forward with you.
Warm regards,
Webafrica Crew
Webafrica's reply12 Jun 2026, 09:19
Official
Hi Slindile,
We understand how frustrating it is to experience a loss of connectivity, especially when your payment has been made and you need clarity on why your service has been affected. This situation can understandably cause inconvenience and uncer*****y. To assist you further and ensure your payment is correctly allocated, please confirm how the payment was made, for example via EFT or through the Webafrica Client Zone. This information will help us determine the best way forward and resolve the issue as quickly as possible.
Your feedback will be shared with our Service Quality Team to review the experience and improve how billing and support queries are handled.
Please continue the conversation with us via direct message on Hello Peter once you have shared the payment details, and we will take this forward with you.
Warm regards,
Webafrica Crew
We understand how frustrating it is to experience a loss of connectivity, especially when your payment has been made and you need clarity on why your service has been affected. This situation can understandably cause inconvenience and uncer*****y. To assist you further and ensure your payment is correctly allocated, please confirm how the payment was made, for example via EFT or through the Webafrica Client Zone. This information will help us determine the best way forward and resolve the issue as quickly as possible.
Your feedback will be shared with our Service Quality Team to review the experience and improve how billing and support queries are handled.
Please continue the conversation with us via direct message on Hello Peter once you have shared the payment details, and we will take this forward with you.
Warm regards,
Webafrica Crew