BN
Babalo N
1 reviews | Active since Dec 2022
27 May 2026, 12:43
Wifi cancelation
The wifi service provider are telling me about a 999 cancelation fee after I've been with them for more that 12 month where the contract change to a month to month. Worst service ever. Don't use them trust me
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Webafrica's replyOfficial
27 May 2026, 12:50Hi Babo,
We understand your concern around being advised of a cancellation fee after being told the service would be month-to-month after 12 months. That can definitely feel frustrating, especially when expectations and what’s being communicated don’t seem to align.
In most cases, cancellation fees are determined strictly by the terms of the contract that was agreed to at sign-up. Even after the initial term ends, some agreements may still include notice periods, early termination clauses under specific conditions, or promotional recovery costs depending on how the service was structured.
The key point here is that the cancellation fee is not app**** randomly, it is dependent on what was originally agreed in the contract and how the billing terms transition after the fixed period ends.
For full clarity, the exact contract terms will determine whether the fee is valid, reduced, or not applicable at all in your situation.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply27 May 2026, 12:50
Official
Hi Babo,
We understand your concern around being advised of a cancellation fee after being told the service would be month-to-month after 12 months. That can definitely feel frustrating, especially when expectations and what’s being communicated don’t seem to align.
In most cases, cancellation fees are determined strictly by the terms of the contract that was agreed to at sign-up. Even after the initial term ends, some agreements may still include notice periods, early termination clauses under specific conditions, or promotional recovery costs depending on how the service was structured.
The key point here is that the cancellation fee is not app**** randomly, it is dependent on what was originally agreed in the contract and how the billing terms transition after the fixed period ends.
For full clarity, the exact contract terms will determine whether the fee is valid, reduced, or not applicable at all in your situation.
Warm regards,
Webafrica Crew
Webafrica Crew