Wifi being down still waiting for it to be activated for 3 weeks

I logged a call with WebAfrica regarding my wifi being down, had to request a refund and pay the liable amount to reinstated an activation on my account which I was inconvenienced, with the whole glitch which at the time I was okay with then 3 weeks later my wifi is down again and it states I'm liable to pay yet again, I'm only liable to pay on the 4th of November, I log a call and I'm informed that my activitation was not procecced and on top of that I have been informed that a ticket yet again has been logged have to wait 48 hours yet again for my wifi to be activated after whole 3 weeks geez is this how customers are addressed no customer obsession at all, I asked for the matter to be escalated as a matter of urgency but still I receive the same response that I should wait another 48hours for an issue that had to be resolved 3 weeks ago till date after their business policy states 10 to 15 business working days the refund will be paid in my account 3 weeks later still have not received anything and my wifi is down have to wait 48 hours again which I'm not sure it will be attended to within those hours stated coz 3 weeks still being told 48hours for my activation