Wifi

Good morning So i dont know really where to start. It is bad! Very bad! We moved into our new house end of August 2025. We got hold of Webafrica to have uncapped wifi. They had a special for R859 for 100/100Mbps. When we contact them they said they dont have it, 1st problem. We said okay give us then the 25/25 Mbps. That went okay. So we struggled with the payment, then its this amount and then its that amount. Never the same. Last month we had to pay R1370 flip knows for what because our payment is R950. We are trying to cancel our subscription but unfortunately we cant because according to them we must pay R999 before they can do that, but we are fully paid up. We had a power problem yesterday and ever since we dont have wifi. We tried to contact them and someone called us and never came back. These agents are also working from home, you can hear children screaming and swearing in the background. Very unprofessional. So what can i do now. My daughter is in matric, busy with her exams and she need wifi. Please help me to sort this out asap