Why No record of account ( LTE)

Webafrica what's going on??? I still can't use my account after paying the monthly fee!!! Second glitch in 2 months!!!

Last month you deactivated my LTE sim card, and this time you've cancelled my services altogether??? There is no record of any accounts on my profile!!!! Again I'm sitting not using what I paid for!!! Getting through to yr live chat or phone support is a nightmare!!!!

Email support escalated the issue to developers/ system engineers, on the 10th of June. I'm still waiting for feedback/ resolution.

On the 11th of June, a live chat agent thought issue could be payment related. She reached out to Finance/Billing team, and sadly, haven't had anything from that team either.

This is really disappointing. Please just fix this!!!