Why is there no call center number for webafrica. Terrable service

I logged a simple moving request with WebAfrica and Vumatel on the 4th of April 2024. Today is the 9th of May . Nearly a month later and im still not active after numerous attempts, escelations and allot of emotional trauma as a customer being put in the middle of a blaming game between ISPs and vumatel. They bad mouth eachother and blame eachother through me as the customer. I have to become a nasty person witch im not at all. Im so very dissipointed in the fact that WebAfrica has no telephonic contact center . No one can phone me and assure me of proper escelation and feedback. To me its really bad customer service to only try and sort out issues via a bot chat platform and no contact. And then the platform gives delayed chats and errors. Worst service ive ever recieved from WebAfrica being a client of theirs for many years. I would expect better. So very dissipointed. Asked tp speak to management so many times and no one bothered. Vimatel visited my house twice. And still no resolution just another person saying again they escelated and i have to wait 24 to 48 hours. Terrable.