Why does it take so ...

Hi Gary, support times can vary depending on what the agent needs to check before giving a proper answer. Some queries are resolved quickly, while others require account verification, diagnostics, or input from technical teams to make sure the fix is correct and not just temporary. Because of that, there can sometimes be a short delay, especially during busy periods or when deeper troubleshooting is needed. It’s really good to hear your overall experience has still been positive, and we’re always working on improving both speed and clarity when assisting customers. Warm regards,
 Webafrica Crew