NS
Nico S
1 reviews | Active since Aug 2013
04 Mar 2015, 19:45
why did you delete my support ticket
I opened a support ticket regarding high ping on my ADSL account and I get brushed off with a stupid link to your capped account shaping policy. When I rep**** and never got a response from your team I logged into the ticket system and noted the ticketed was closed and gone with no further response to my question. I'm a paying customer and you have already taken my ****ing money...!!!!!! Respond to my question!!!
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Webafrica's replyOfficial
13 Mar 2015, 15:35Hello Nstroebel1,
We would like to sincerely apologise for the way your query has been handled by our guys and we can understand why you're unhappy with us.
Our ADSL team has been in touch with you via the ticket system to get this issue sorted, however, they're waiting on: a trace route test to the game service or host name, international trace route test, game information and port number - so they can investigate this issue further. Please forward this information onto: ***
If you have any further queries please do not hesitate to give us a call.
Regards
Mkhululi
Online Team
We would like to sincerely apologise for the way your query has been handled by our guys and we can understand why you're unhappy with us.
Our ADSL team has been in touch with you via the ticket system to get this issue sorted, however, they're waiting on: a trace route test to the game service or host name, international trace route test, game information and port number - so they can investigate this issue further. Please forward this information onto: ***
If you have any further queries please do not hesitate to give us a call.
Regards
Mkhululi
Online Team
Webafrica's reply13 Mar 2015, 15:35
Official
Hello Nstroebel1,
We would like to sincerely apologise for the way your query has been handled by our guys and we can understand why you're unhappy with us.
Our ADSL team has been in touch with you via the ticket system to get this issue sorted, however, they're waiting on: a trace route test to the game service or host name, international trace route test, game information and port number - so they can investigate this issue further. Please forward this information onto: ***
If you have any further queries please do not hesitate to give us a call.
Regards
Mkhululi
Online Team
We would like to sincerely apologise for the way your query has been handled by our guys and we can understand why you're unhappy with us.
Our ADSL team has been in touch with you via the ticket system to get this issue sorted, however, they're waiting on: a trace route test to the game service or host name, international trace route test, game information and port number - so they can investigate this issue further. Please forward this information onto: ***
If you have any further queries please do not hesitate to give us a call.
Regards
Mkhululi
Online Team