Why can't anyone phone back

I am in the process of transferring my domain and website to this company <br> I left the last company because of lack of service<br> Unfortunately this company seems to be as bad.<br> They have had the information and authorisation for this sent to them.<br> On Friday their call centre was down.<br> On Saturday the y were sent the requested information that they said they needed<br> Today I have phoned 4 times and every time told that they will transfer then your're just put on hold. Told they can't transfer to CEO as he'[s not in .<br> I warned the lady on the switchboard that I would report this