1 reviews | Active since Jun 2017
Why bother
<p>Dear webafrica. I took part in your promotion and signed up in March for your fibre. Fibrehoods came and installed the line into my unit on the 1st of June 2017, I even called your call centre to active my fibre - big mistake as you even invoiced me. However, it has never worked. You blame fibrehoods for not doing the installation correctly and given me a run around since then, always saying that fibrehoods need to contact me to re-instal the line - but they never do. I call call/email or send a chat at least twice a day every day since installation and every day its being "escalated". Why was this not done correctly in the first place? Then you have me chase my own query with fibrehoods/brightpoint.... I thought you were my ISP, not anyone else. I'm now fed up with this bull****. So you have 24 hours from now to get my line working, if I get home tomorrow and it's not working, I will cancel everything with you and you can collect the useless routher that has not worked since i got it. I have been patience enough and not lost my temper with you and I think you taking advantage of my good nature for not screaming and swearing. My patience is running flat, Afrihost has a good package that I'm already eyeing if you can't get your act together. Your 24 hours to fix your mistake and get me internet starts now.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
So the above was posted on the 12th of June. Today the 21st of June and still absolutely zero results. Come on Webafrica, tomorrow is 3 weeks since line installation and still, you have absolutely no feedback from me, except it's been escalated. Who is it being escalated to?
I want a formal complaint logged so I can take this to the Ombudsman please: https://ispa.org.za/
So the above was posted on the 12th of June. Today the 21st of June and still absolutely zero results. Come on Webafrica, tomorrow is 3 weeks since line installation and still, you have absolutely no feedback from me, except it's been escalated. Who is it being escalated to?
I want a formal complaint logged so I can take this to the Ombudsman please: https://ispa.org.za/
So not even an acknowledgement or anything??? Keven from "operations' called yesterday to say Stephanie will call be back yesterday regarding my fibre. As expected, she didn't call and my fibre is not working. I want a reference for the ombudsman, please.
Today I will be smearing this disgusting service on social media
So not even an acknowledgement or anything??? Keven from "operations' called yesterday to say Stephanie will call be back yesterday regarding my fibre. As expected, she didn't call and my fibre is not working. I want a reference for the ombudsman, please.
Today I will be smearing this disgusting service on social media
