A
Ashley
1 reviews | Active since Sept 2026
01 Sept 2026, 23:36
While the connection...
While the connection may be good.... Communication sucks. Every single time I tried to get something resolved, I got transferred form agent to agent for up to 3hrs before actually getting help. Seems like they pass you around cause they don't know what they doing till eventually you get someone willing to try
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Replies (1)
Webafrica's replyOfficial
02 Sept 2026, 08:24Hi Ashley
We appreciate you being honest about your experience. 🌸 It’s good to hear that you’re happy with the connection, but having to spend up to three hours being transferred between agents before getting the right assistance is understandably frustrating.You shouldn’t have to keep repeating yourself or feel like you’re being passed from one person to the next just to get an issue resolved. Your feedback around ownership, communication, and getting you to the right team sooner is important, and we’ll share it with the relevant teams.Thank you for highlighting where we need to do better. 💗
Warm regards,
Webafrica Crew
We appreciate you being honest about your experience. 🌸 It’s good to hear that you’re happy with the connection, but having to spend up to three hours being transferred between agents before getting the right assistance is understandably frustrating.You shouldn’t have to keep repeating yourself or feel like you’re being passed from one person to the next just to get an issue resolved. Your feedback around ownership, communication, and getting you to the right team sooner is important, and we’ll share it with the relevant teams.Thank you for highlighting where we need to do better. 💗
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply02 Sept 2026, 08:24
Official
Hi Ashley
We appreciate you being honest about your experience. 🌸 It’s good to hear that you’re happy with the connection, but having to spend up to three hours being transferred between agents before getting the right assistance is understandably frustrating.You shouldn’t have to keep repeating yourself or feel like you’re being passed from one person to the next just to get an issue resolved. Your feedback around ownership, communication, and getting you to the right team sooner is important, and we’ll share it with the relevant teams.Thank you for highlighting where we need to do better. 💗
Warm regards,
Webafrica Crew
We appreciate you being honest about your experience. 🌸 It’s good to hear that you’re happy with the connection, but having to spend up to three hours being transferred between agents before getting the right assistance is understandably frustrating.You shouldn’t have to keep repeating yourself or feel like you’re being passed from one person to the next just to get an issue resolved. Your feedback around ownership, communication, and getting you to the right team sooner is important, and we’ll share it with the relevant teams.Thank you for highlighting where we need to do better. 💗
Warm regards,
Webafrica Crew
Best regards,