Where's the support?

Webafrica, it's just straight-up impossible to get hold of support.

Our line drops all the time, and we're resetting our router daily. Yes, I worked at your ISP years ago, but that doesn't make me a technician, so I need YOU to help ME figure it out.

You've canceled support via email (I would love to know what the strategy was behind this flawed decision) and now insist on people using WhatsApp or the phone line... so I'm just sitting here, bleeding out data because the "great" internet that costs us a small fortune each month has been dropping since we moved.

I would love to blame Vumatel for this after the terrible installation service (we had to have them come twice to install the line and battled with them to prevent an additional bill after their first failed installation attempt) but YOU'RE the ISP I've chosen and have been with for what, a decade?

So, Webafrica, you can either phone me and sort things out or I'm going to a competitor after years of loyalty. I am just so unbelievably frustrated and disappointed with your service these days. You used to be great. Stop wasting my time and money.