WHERE TO START.....

I am a webafrica supporter and client for 5 years, i have sent plenty people to them over the years, i have now drawn the line with them, after numerous attempts to get issues resolved i just cant win, i send emails to support staff regarding high latency and poor fiber speeds, nobody returns my emails until i place my notice for cancellation then i get assisted, then someone quickly jumps with some poor story and "deal" to convince you to stay, so i have done and i am back to square one again, these guys have the worst communication ever and their turn around time is an absolute disgrace to be polite.

i have requested to upgrade my fiber line in july to 20mbs as their was an openserve special during lockdown for double speeds so i thought if i upgrade to 20mbs i would benift for the double speed to 40mbs, little did i know this was not going to happen, after logging the upgrade nothing had happend for a few days despite the agent telling me the upgrade was done and within 24hours i should have my new speed.... and.... nothing... after spekaing to 5 diffrent staff members wit support and verious departments, they stated a new rule "that the other employees were not informed about" LOL, they told me the fiber speed upgrade could only be in effect from the 1st of the new month, meanwhile i was immedfiatley sent a new prorata invoice, fast forward a week later i had requested an upgrade to 200mbs as i my needs has changed, now once again im told 24 hours, new invoice ect, now the 1st comes and no speed upgrade, new invoice is due, but even with the pro rata i for the 20mbs upgrade i never recived they had billed me for and the 200mbs they have billed and i am only stuck on 10mbs so i am paying for 2 fiber costs but stuck on the lowest package, i have tried facebook, email, whatsapp, call center and nobody gives a dam or resolves my issue, i have logged a ticket and that never gets dealt with in even after 1 week i get no feedback, i have decided to give webafrica till monday evening to rectify my billing and intenet speed issues or im moving to afrihost.

these guys have the slowest and most unfriendly manor of dealing with issues and their communication is utterly poor, their support staff ignore emails, if thats the attitude i recieve you can suck it webafrica and keep your little deals that arent actually that good.... I JUST WANT SERVICE AND QUALITY COMMUNICATION