KK
Kimi K
1 reviews | Active since Aug 2018
06 May 2019, 13:19
Where is the IP Phone that I paid for?
I placed an order for an IP phone (and paid for it) on 28 March and still have not received it. This is unacceptable customer service.
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Replies (1)0
Replies (1)
Webafrica's replyOfficial
07 May 2019, 07:15Dear Kimi,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
Webafrica's reply07 May 2019, 07:15
Official
Dear Kimi,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica